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Terms + Conditions Effective Date: April 8, 2025 These Terms and Conditions (“Terms”) govern your access to and use of the Queen Essentials website (www.queenessentials.us), mobile applications, and any purchases made through our platform (collectively, the “Site”). By accessing the Site, browsing, creating an account, or purchasing our products, you agree to be bound by these Terms, as well as our Privacy Policy and any additional terms and policies referenced herein. 1. Definitions “Queen Essentials,” “we,” “us,” or “our” refers to the owner and operator of the Site, Queen Essentials LLC, including its affiliates and subsidiaries. “You,” “your,” or “Customer” refers to the individual accessing or using the Site or purchasing products. “Products” refers to all hair care items and related goods sold on the Site. 2. Account Registration 2.1 You may browse our Site without registering, but you must create an account to make purchases or access certain features. 2.2 You agree to provide accurate, complete, and up-to-date information when registering for an account and to update your information as needed. 2.3 You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Queen Essentials is not liable for unauthorized use of your account. 3. Products and Pricing 3.1 Product descriptions, images, and prices are subject to change without notice. We strive for accuracy but do not guarantee that all information is error-free. Colors may vary based on display settings. 3.2 All prices are displayed in U.S. dollars unless stated otherwise and may or may not include applicable taxes, which will be calculated at checkout. 3.3 We reserve the right to limit product quantities, discontinue products, and refuse orders at our sole discretion. 4. Orders and Payment 4.1 All orders are subject to acceptance and product availability. 4.2 We accept payment through authorized third-party processors. By submitting your payment information, you represent and warrant that it is accurate and that you are authorized to use the payment method. 4.3 You will receive an order confirmation via email upon successful checkout. This email confirms receipt of your order but does not constitute acceptance. 4.4 We reserve the right to cancel or refuse any order for any reason, including errors in product availability or pricing. 5. Shipping and Delivery 5.1 Shipping fees and estimated delivery times are calculated at checkout and vary depending on your location and selected shipping method. 5.2 Queen Essentials is not liable for shipping delays caused by carriers, customs, or other events outside our control. 5.3 Title and risk of loss for Products pass to you upon our delivery to the carrier. 5.4 Please ensure shipping information is accurate; we are not responsible for lost or delayed shipments due to incorrect addresses. 6. Returns, Exchanges, and Refunds 6.1 You may return unopened, unused products in their original packaging within 30 days of delivery for a refund or exchange. 6.2 Items must be in new, resalable condition. We do not accept returns for used products, sale items, or personal care items that have been opened unless defective. 6.3 Return shipping costs are the responsibility of the customer unless the item is defective or sent in error. 6.4 Refunds will be issued to the original payment method within 5–7 business days after we receive and inspect the returned item. 7. Product Warranty 7.1 Queen Essentials warrants that our Products are free from material and workmanship defects for 90 days from the date of purchase. 7.2 This warranty does not cover misuse, negligence, accidents, or failure to follow product instructions. 7.3 If a Product is defective, we may offer a replacement or refund at our discretion. Proof of purchase may be required. 8. Intellectual Property 8.1 All content on the Site, including text, graphics, logos, icons, images, videos, product descriptions, and software, is the exclusive property of Queen Essentials or its licensors and is protected under U.S. and international copyright, trademark, and other intellectual property laws. 8.2 You may not copy, reproduce, distribute, publish, display, or create derivative works from the Site or its contents without our prior written consent. 9. Privacy and Data Use 9.1 Our use of your personal information is governed by our Privacy Policy, which is incorporated by reference into these Terms. 9.2 By using the Site or providing personal information, you consent to our collection, use, storage, and disclosure of your information in accordance with the Privacy Policy. 10. User Conduct 10.1 You agree not to use the Site to: Violate any applicable laws or regulations Infringe upon the rights of others Transmit malware, viruses, or harmful code Interfere with or disrupt the Site’s security, functionality, or performance Engage in fraudulent, abusive, or misleading conduct Attempt to gain unauthorized access to other users’ accounts or our systems 11. Limitation of Liability 11.1 To the fullest extent permitted by law, Queen Essentials shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, data loss, or personal injury, arising out of or in connection with your use of the Site or Products. 11.2 Our total liability for any claim relating to any Product shall not exceed the amount paid by you for that Product. 12. Indemnification You agree to indemnify, defend, and hold harmless Queen Essentials, its affiliates, officers, employees, and agents from any claims, liabilities, damages, judgments, losses, and expenses (including attorneys’ fees) arising out of or relating to your use of the Site or any violation of these Terms. 13. Modifications to Terms We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated “Effective Date.” Your continued use of the Site after such changes constitutes your acceptance of the revised Terms. 14. Governing Law and Dispute Resolution 14.1 These Terms shall be governed by and construed in accordance with the laws of the State of Alabama, United States, without regard to conflict of law principles. 14.2 Any dispute arising from or relating to these Terms or your use of the Site shall be submitted to binding arbitration under the rules of the American Arbitration Association (AAA) and held in Montgomery County, Alabama. 14.3 Notwithstanding the foregoing, either party may seek injunctive or equitable relief in a court of competent jurisdiction for claims involving intellectual property or data misuse. 15. Severability If any provision of these Terms is found to be invalid or unenforceable, that provision will be severed and the remaining Terms shall remain in full force and effect. 16. Termination We reserve the right to terminate or suspend your account or access to the Site, without prior notice, for any violation of these Terms or conduct that we believe is harmful to us or other users. 17. Contact Information For questions about these Terms or any other matter, please contact us: Email: info@queenessentials.us Mailing Address: Queen Essentials, 1035 Putman Dr, Huntsville, Alabama 35816 Privacy Policy Effective Date: April 8, 2025 Queen Essentials (“Queen Essentials,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access our website, use our mobile services, interact with us online or offline, or make purchases from us. By using our website and services, you agree to the collection and use of information in accordance with this policy. Scope of This Policy This Privacy Policy applies to all personal information collected through our website (www.queenessentials.us), mobile applications, email, SMS communications, and social media interactions, as well as when you contact our customer support or participate in promotions or events sponsored by Queen Essentials. Information We Collect A. Information You Provide Voluntarily We may collect the following types of information that you provide directly: Contact Information: Name, email address, mailing address, and phone number Account Information: Username, password, and profile preferences Transaction Information: Billing and shipping address, payment details (processed securely via third-party providers), order history, and purchase details Demographic Information: Age range, gender, hair type, and hair care concerns Communications: Information provided through customer service inquiries, reviews, surveys, or promotional campaigns Social Media Information: If you interact with us through social media platforms, we may receive information such as your public profile, posts, and messages B. Information Collected Automatically When you use our website or mobile services, we automatically collect technical data including: IP address and general location (country, region, city) Browser type and version Device type and operating system Referring website or source Pages viewed, time spent, and clickstream data Mobile app activity Cookies, pixels, and tracking technologies (see Section 6) C. Information from Third Parties We may receive personal information from trusted third-party sources such as: Payment processors (e.g., PayPal, Shopify Payments) Shipping partners Marketing affiliates and platforms Analytics tools like Google Analytics Social media networks (if you interact with our profiles or ads) How We Use Your Information We may use your personal information to: Process transactions, payments, returns, and exchanges Provide order updates, tracking, and delivery notifications Create and manage customer accounts Send marketing emails, SMS alerts, and promotional offers (with your consent) Personalize your online experience and product recommendations Conduct surveys, reviews, contests, or giveaways Monitor and improve website performance and user engagement Detect, prevent, and address fraud, unauthorized access, or security issues Respond to legal obligations and enforce our terms of use Analyze trends and customer behavior through analytics tools Provide personalized advertisements across platforms Legal Bases for Processing (for GDPR Users) If you are located in the European Economic Area (EEA) or other jurisdictions requiring legal justification, we process your personal data under the following legal bases: Performance of a Contract: To fulfill your orders and provide customer service Consent: For marketing communications or optional data you provide Legal Obligation: Where required by law Legitimate Interests: For security, fraud prevention, analytics, and service improvements Information Sharing and Disclosure We do not sell your personal information. However, we may share it with trusted third parties: Service Providers: For payment processing, order fulfillment, email/SMS delivery, IT support, analytics, hosting, and customer support Marketing & Advertising Partners: For retargeting or promotional campaigns (only with your consent) Affiliates and Subsidiaries: For internal administrative purposes Legal Compliance: To law enforcement, regulators, or courts when required Business Transfers: If we merge, acquire, or sell part of our company or assets All partners must adhere to strict data protection obligations. Cookies and Tracking Technologies We use cookies and similar technologies (e.g., web beacons, pixels, tags) to: Enable essential site functionality Analyze traffic and user behavior Store preferences and remember settings Improve marketing and advertising effectiveness You can control or disable cookies via your browser settings. Some features may not function properly without them. Your Rights and Choices You have the following rights regarding your personal information: Access: Request a copy of the data we hold about you Correction: Update or correct inaccurate information Deletion: Request we delete your personal data, subject to legal or contractual obligations Opt-Out: Unsubscribe from marketing communications via email or text Data Portability: Request your data in a machine-readable format Restrict Processing: Request limitations on how we use your data (where applicable) Withdraw Consent: Revoke previously given consent at any time To exercise these rights, please email info@queenessentials.us. We may verify your identity before fulfilling requests. Data Retention We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including compliance with legal, accounting, and reporting requirements. Once no longer needed, your data will be securely deleted or anonymized. Data Security We use industry-standard security measures, including SSL encryption, secure data storage, and access controls, to protect your personal information. However, no system is 100% secure, and we encourage you to safeguard your login credentials and report any suspected security issues immediately. Children’s Privacy Our website and services are not directed to children under the age of 16. We do not knowingly collect or store information from children. If we become aware of data collected from a child, we will delete it immediately. Parents or guardians may contact us if they believe their child has provided personal information. International Data Transfers Queen Essentials operates in the United States. If you are located outside the U.S., please note that your data may be transferred to, stored, and processed in the U.S. or other jurisdictions with different data protection laws. By using our services, you consent to this transfer. Third-Party Links and Integrations Our website may contain links to third-party websites, apps, or services (e.g., Instagram, Facebook, PayPal). We are not responsible for their content, policies, or privacy practices. We encourage you to review their privacy policies before sharing information. Policy Updates We may update this Privacy Policy to reflect changes in our practices, technologies, or legal requirements. When we do, we will revise the "Effective Date" at the top and post the updated version on our site. In the case of significant changes, we may notify you via email or on-site alerts. Contact Us If you have any questions, concerns, or requests related to this Privacy Policy or how your information is handled, please contact us: Email: info@queenessentials.us Mailing Address: Queen Essentials Privacy Office, 1035 Putman Dr, Huntsville, Alabama 35816

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