Queen Essentials
  • Product Usage
  • Product Care & Storage
  • Ingredients & Safety
  • Shipping & Processing
  • Returns, Exchanges & Policies
Wet your hair thoroughly, apply a quarter-sized amount of shampoo, lather into your scalp, and rinse until the water runs clear.
Yes—especially if there's heavy buildup. Start with a clarifying shampoo, then follow with a moisturizing shampoo if needed.
After shampooing, apply conditioner to mid-lengths and ends. Let sit for 1–3 minutes before rinsing with cool or lukewarm water.
No, our conditioners are not designed as leave-ins. Leaving it in too long may cause buildup or irritation.
Part hair into 1-2 inch sections and apply directly to scalp, or rub a small amount into your hands and work through hair 2–3 times per week.
Yes! Warm it slightly and apply from scalp to ends. Cover with a cap and rinse after 20–30 minutes.
Apply a small amount directly to dry or itchy areas of the scalp and massage in. Use 2–3 times weekly.
Spray onto hair 1–2 inches from the scalp. Ideal for braids, twists, locs, and fros. Not recommended for straight styles like silk presses.
Part hair into 1-inch sections. Apply scrub to scalp as if applying a relaxer. Use the included brush to massage it in. Let sit for 10 minutes, then rinse and shampoo.
Absolutely! Our products are designed to work together as part of a full hair care regimen.
Store upright in a cool, dry place away from sunlight and humidity. Avoid storing products in the shower.
Yes. Opened shampoos and conditioners typically last 12–18 months. Oils and mists may last up to 12 months when stored properly.
Check for changes in smell, color, or consistency. If anything seems off, it’s best to replace it.
No. Diluting products can affect their performance and cause bacterial growth.
Yes! Wash on a delicate cycle or hand wash in cold water. Air dry for best results.
Yes. All products are sulfate-free and gentle on chemically treated or color-treated hair.
We use a blend of natural and organic ingredients. Check each product label for full details.
No. All Queen Essentials products are free from sulfates, parabens, and harsh drying alcohols.
Our products are cruelty-free. Some products may contain beeswax (non-vegan), so check ingredient lists if needed.
Yes, most of our products are safe for children ages 2 and up. Always check with your pediatrician if unsure.
Orders are processed within 1–2 business days after payment is received.
We offer Standard Shipping (3–5 business days) and Express Shipping (1–2 business days) for an additional fee.
Currently, we only ship within the U.S., including Alaska, Hawaii, and U.S. territories.
Once shipped, you’ll receive a confirmation email with your tracking number.
Contact us within 7 days for damaged items and within 14 days for missing packages. We'll help resolve it promptly.
We accept returns within 30 days of purchase for unused, unopened items in original packaging.
No, all sale items are final unless they arrive damaged or defective.
Email us at info@queenessentials.us with your order number and reason for return. We’ll send a return authorization and instructions.
You can request a refund to your original payment method (allow 5–7 business days), or choose an exchange instead.
Customers are responsible for return shipping unless the item was incorrect or damaged upon arrival.